Return & Refund Policy

Last Updated: August 2026

At GenZ Makhana, we strive to deliver fresh, premium-quality roasted makhana in every order. Since our products are food items, returns and refunds are handled with hygiene and safety in mind. Please read this policy carefully before placing an order.

Return Eligibility

For safety and hygiene reasons, opened or consumed food products cannot be returned or exchanged. We accept return or replacement requests only in genuine cases where the product is damaged during delivery, the wrong item has been delivered, the package is tampered with before opening, or eligible items are missing from your order.

Reporting an Issue

If you receive a damaged, incorrect, or incomplete order, please contact us within 48 hours of delivery. To help us review your request quickly, include your order number, clear photos of the outer package, product, and shipping label, and a brief description of the issue.

Replacement Policy

Once our team verifies the issue, we'll arrange a suitable resolution, which may include a replacement product where applicable. Replacement availability depends on stock and serviceability.

Refund Policy

Approved refunds will be processed through the original payment method used during checkout. Processing timelines may vary depending on your payment provider or bank.

For Cash on Delivery orders, eligible refunds may require additional verification before processing.

Non-Returnable Cases

We may not be able to approve return or refund requests if the product has been opened or consumed, the request is raised after the reporting window, the issue is caused by incorrect delivery information provided during checkout, or the product has been stored improperly after delivery.

Order Cancellation

Orders may be cancelled before dispatch by contacting our support team as soon as possible. Once an order has been dispatched, cancellation may no longer be possible.

Need Help?

If you have any questions regarding returns or refunds, our support team is happy to assist you.

GenZ Makhana

Email: hello@genzmakhana.com
Phone: 8879588163
Address: Prasad Chamber, Tata Road No. 2, Roxy Cinema Opera House, Girgaon, Mumbai, Maharashtra – 400004
FSSAI License No.: 21526002000728