Shipping Policy

Shipping & Delivery Policy

Last Updated: August 2026

At GenZ Makhana, we work to ensure that every order reaches you fresh, secure, and in the best possible condition. This Shipping & Delivery Policy explains how we process, dispatch, and deliver your orders across India.

Order Processing

Orders are processed after successful payment confirmation or Cash on Delivery verification, where applicable. Our team carefully prepares every order before dispatch to help ensure product quality and freshness.

Orders placed on weekends, public holidays, or during high-demand periods may require additional processing time.

Shipping Coverage

We currently deliver across India through trusted courier partners. Delivery availability may vary depending on your PIN code and serviceable locations.

Delivery Timeline

Estimated delivery timelines depend on your location and courier operations. While most orders are delivered within the expected delivery window, delays may occasionally occur due to weather conditions, public holidays, courier disruptions, or other circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your order. Promotional offers such as free shipping may apply during selected campaigns or on eligible orders.

Order Tracking

Once your order is dispatched, you'll receive tracking details through email, SMS, or WhatsApp, depending on the contact information provided during checkout. You can use these details to monitor your shipment's delivery status.

Delivery Attempts

Our courier partners may make multiple delivery attempts. If a delivery cannot be completed due to an incorrect address, unavailable recipient, or repeated failed delivery attempts, the order may be returned to us.

Incorrect Shipping Information

Please ensure that your shipping address, phone number, and other delivery details are accurate before placing an order. GenZ Makhana cannot be held responsible for delays caused by incorrect customer-provided information.

Damaged or Missing Orders

If your order arrives damaged, appears tampered with, or has missing items, please contact us as soon as possible with clear photos of the package and products. Our support team will review the issue and assist you according to our Return & Refund Policy.

Need Help?

If you have any questions regarding shipping or delivery, we're happy to help.

GenZ Makhana

  • Email: hello@genzmakhana.com

  • Phone: 8879588163

  • Address: Prasad Chamber, Tata Road No. 2, Roxy Cinema Opera House, Girgaon, Mumbai, Maharashtra – 400004

  • FSSAI License No.: 21526002000728